Because we act as a bridge between you and your travel providers, your Opodo invoice only covers our agency mediation fee. If you need the official tax invoice for your flight, hotel, or car rental, you will need to request it directly from the travel provider.
In this article...
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- Role of the Company as an online travel agent
- Parties in the transaction
- Relevant services
- Invoicing rules
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Opodo ("Company" or "we" or "us") invoices its customers based on the invoicing rules of Spain, under the legal entity Vacaciones eDreams S.L.
Given the complexity of the invoicing rules applicable to the online travel agency industry, this article addresses the invoicing policy adopted by us which is based on the following aspects:
- Role of the Company in the transaction.
- Parties involved in the transaction.
- Identification of the services for VAT purposes as well as the supplier and customer in each of the services.
- Spain invoicing rules.
1. Role of the Company as an online travel agent
We are an online travel agent which is engaged in the supply of mediation services as a disclosed agent of the suppliers of travel services and/or the customer.
This means we connect suppliers of travel services (for example: airlines, hotels, car rental companies) with customers for the purpose of buying travel services from those suppliers.
A customer booking a travel service with us enters into two separate agreements:
- (i) A supply agreement between the customer and the supplier of the travel service, and
- (ii) A mediation service agreement between the customer and the Company.
The role of the Company as a disclosed agent is clearly defined in the Terms and Conditions on its websites.
2. Parties in the transaction
The parties involved in the transaction are:
- Suppliers of the travel services (for example: airlines, hotels, car rental companies).
- The online travel agent (i.e. the Company)
- Customers. A customer can be either a private person (Business to Consumer, "B2C") or an entrepreneur holding a VAT number (Business to Business, "B2B").
3. Relevant services
A customer who makes a booking for a travel service through us receives two separate services from two different suppliers:
- (i) The travel service provided by the travel supplier.
- (ii)The booking mediation service (provided by us).
4. Invoicing rules
The Company is subject to Spanish invoicing rules which can be summarized as follows:
- a) The issuance of an invoice is only mandatory for B2B customers who request an invoice and have indicated their VAT number to the travel agent. However, the Company has voluntarily decided to issue invoices also to its B2C customers.
- b) As a general rule, a supplier is only allowed to invoice the services which it has actually supplied. Services provided by other suppliers may only be invoiced by these suppliers. Hence, the Company only invoices its mediation services. If a customer wants to receive an invoice for the travel service, they have to request this from the travel supplier.
- c) For informative purposes only, Vacaciones eDreams S.L. shows on its invoice the total price of the travel service (including VAT). However, this amount is not part of Opodo formal tax invoice, as we only formally invoice you for our service fee.